Privacy Policy

Last updated: May 2026

Clair Lab (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit clairlab.ca or make a purchase.

1. Information We Collect

We collect the following categories of personal information:

• Contact information: name, email address, phone number (if provided)
• Shipping information: mailing address
• Transaction information: order details, payment confirmation (we do not store full payment credentials)
• Technical information: IP address, browser type, device type, pages visited, and referring URLs, collected automatically via cookies and analytics tools
• Communications: any messages you send us via email or contact forms

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Communicate with you about your order status
• Send transactional emails (order confirmation, shipping notification)
• Send marketing communications if you have opted in (you may opt out at any time)
• Improve our website and product offerings
• Comply with legal obligations
• Detect and prevent fraud

3. Disclosure of Your Information

We do not sell your personal information. We may share your information with:

• Shipping carriers (Canada Post) to fulfill your order
• Shopify Inc. as our e-commerce platform provider, which stores and processes data on our behalf
• Analytics providers (e.g. Google Analytics) to help us understand website usage
• Law enforcement or regulatory authorities if required by law

All third-party service providers are required to handle your data in accordance with applicable privacy law.

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and gather analytics data. You may disable cookies in your browser settings, though this may affect website functionality. By continuing to use our website, you consent to our use of cookies.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order records are typically retained for 7 years in accordance with Canadian tax requirements.

6. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to certain uses of your information
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us via the contact page at clairlab.ca.

8. Third-Party Links

Our website may contain links to third-party websites (including Janoshik Analytical for COA verification). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

11. Contact Our Privacy Officer

For any privacy-related questions or requests, contact us via the contact page at clairlab.ca. We will respond within 30 days.